DeHsu, LLC

Terms of Service, Privacy Policy and Text Message Terms

Effective date and last updated: 8 October 2026

Working draft. This document sets out the terms on which Pipr is offered and describes its practices as they exist on the date above. It has not yet been reviewed by counsel and shall be reviewed by a lawyer before Pipr is offered to the public.

Part A: Terms of Service

A1. Agreement and Acceptance

A1.1 This document, comprising these Terms of Service (Part A), the Privacy Policy (Part B), the Text Message Terms (Part C) and the provisions on changes and contact (Part D) (together, this "Document"), is an agreement between DeHsu, LLC ("Pipr", "we", "us" or "our") and each Shop that uses the Services.

A1.2 By creating an account, accepting an invitation, signing in to or otherwise using the Services on a Shop's behalf, the person doing so accepts this Document for the Shop and represents that they have authority to bind it. A person who does not accept this Document shall not use the Services.

A1.3 The terms defined in Section B1.2 apply throughout this Document. In addition, "Owner" means a Shop Staff member whose role in the Services is owner, and "Shop Data" means the information a Shop and its Shop Staff enter into, or cause to be created in, the Services, including Customer records.

A1.4 The Services are provided to businesses for business purposes only.

A2. Eligibility

A2.1 The Services are offered to businesses in the United States. Each user must be at least 18 years of age.

A3. Accounts, Owners and Shop Staff

A3.1 An Owner controls the Shop's account: who may use it, each person's role, and the phones and browsers signed in to it. The Shop is responsible for the acts and omissions of its Shop Staff in using the Services as if they were its own.

A3.2 The Shop shall keep the information it gives us accurate, give each person their own sign-in, keep the phones and browsers signed in to the Services secure, and promptly remove persons who leave the Shop. The Shop shall tell us without delay if it believes its account has been used without authority.

A4. Licence and Acceptable Use

A4.1 Subject to this Document, Pipr grants each Shop a limited, non-exclusive, non-transferable, revocable licence to use the Services for the Shop's own internal business purposes until the Shop's use of the Services ends under Section A18.

A4.2 The Shop shall not, and shall not permit anyone to:

use the Services in breach of any law, or to store or send unlawful, infringing, harassing, defamatory or deceptive content;
send marketing, advertising or unsolicited messages through the Services;
copy, modify, sell, sublicense, rent or provide the Services to any third party, other than as the Services are designed to be used with the Shop's own Customers;
reverse engineer, decompile or attempt to derive the source code of the Services, except to the extent the law expressly permits;
probe, scan or test the Services' security, circumvent any limit or access control, or access another Shop's data;
introduce malicious code, overload the Services, or access them by automated means, such as scraping or automated agents, other than through the applications Pipr provides; or
use the Services to build a competing product.

A5. Ownership of the Services and Feedback

A5.1 Pipr and its licensors own the Services, including the software, design and content Pipr provides, and all intellectual property in them. No right is granted except as expressly stated in this Document.

A5.2 If a Shop or any of its Shop Staff gives Pipr suggestions or feedback, Pipr may use them without restriction or payment.

A6. Shop Data

A6.1 As between the Shop and Pipr, the Shop owns its Shop Data. The Shop grants Pipr a non-exclusive licence to host, copy, process, transmit and display Shop Data solely to provide the Services to the Shop, as described in Part B. Pipr shall not sell Shop Data, use it for advertising, or use it to train artificial intelligence models.

A6.2 The Shop represents that it has the rights, notices and consents the law requires to enter its Shop Data into the Services and to have Pipr process it as this Document describes, and that its Shop Data is accurate.

A6.3 The Shop shall not enter into the Services payment card numbers, bank account details, individuals' government identification numbers or health information. Card payments are taken on Stripe's own page (Section A9).

A7. Text Messages and Calls

A7.1 A Shop that sends Text Messages through the Services is the sender of those messages and is solely responsible for complying with the laws that apply to them, including the Telephone Consumer Protection Act, state telemarketing and messaging laws, and mobile carrier and industry requirements. The Shop shall:

send Text Messages only to persons who have given it their number for their service and only of the types listed in Section C2, and never for marketing;
not make consent to Text Messages a condition of any purchase;
stop texting any person who asks it to, by any reasonable means, including in their own words, and keep "OK to text" accurate for each Customer;
never sell or share mobile numbers or opt-in data and consent for marketing; and
provide accurate business information for the verification of its texting number, and keep it accurate.

A7.2 Pipr may decline to send, or suspend, a Shop's Text Messages where a carrier or Twilio requires it, where verification is refused or withdrawn, or where Pipr reasonably believes the Shop is in breach of this Section.

A7.3 The texting number. A toll-free or local number Pipr obtains for a Shop is held in Pipr's Twilio account for the Shop's use. When the Shop's use of the Services ends, Pipr shall hold the number for 90 days, during which the Shop may ask to move it to another provider, and may then release it. A number the Shop already held and allowed Pipr to text from remains the Shop's.

A7.4 Not for emergencies. The Shop's Pipr number cannot be used to reach emergency services, and a missed-call reply is not an emergency service.

A8. Recordings, Location and Photographs

A8.1 Voicemail. Where a Shop forwards its unanswered calls to its Pipr number, the Shop is responsible for any notice or consent the law requires for recording a Caller's voicemail, including in states that require the consent of every party, and for the greeting it sets.

A8.2 Location. Each technician decides whether to share their phone's location while travelling to a visit (Section B4.1(e)). The Shop is responsible for telling its Shop Staff how location sharing is used and for any notice or consent the law requires for it.

A8.3 Photographs. The Shop is responsible for having permission to photograph inside a Customer's property, and for what its Shop Staff photograph.

A9. Payments through Stripe

A9.1 Payment processing services for Shops on Pipr are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to this Document or continuing to operate as a Shop on Pipr, the Shop agrees to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Pipr enabling payment processing services through Stripe, the Shop agrees to provide Pipr accurate and complete information about the Shop and its business, and authorizes Pipr to share it and transaction information related to the Shop's use of the payment processing services provided by Stripe.

A9.2 Each Shop has its own Stripe account and is the merchant for its own payments. Pipr is not a party to any payment between a Shop and its Customer, does not hold the Shop's funds, and is not responsible for refunds, disputes, chargebacks or fees, which are between the Shop, its Customer and Stripe.

A10. Memberships and Recurring Billing

A10.1 A Shop that offers maintenance plans through the Services sets their price, perks and rules, and is responsible for complying with the laws that apply to automatic renewal and recurring billing, including clear disclosure of the terms, the Customer's consent to be charged, and honouring cancellations.

A10.2 The Services fix a plan's terms for a Customer when the Customer's sign-up link is first made, show them to the Customer before the Customer's card is taken on Stripe's page, and keep them for that membership. Stripe charges each renewal under the Stripe Services Agreement.

A11. Prices, Tax, Books and No Professional Advice

A11.1 The Services calculate prices and tax from the rates, markups and prices the Shop sets. The Shop is responsible for its prices, for setting the correct sales tax rate, and for its own tax returns and filings.

A11.2 Where the Shop connects QuickBooks Online, the Services send it the Shop's paid bills and payments; the Shop remains responsible for reviewing and maintaining its books.

A11.3 Nothing in the Services, including any form, template, report or calculation, is legal, tax, accounting or financial advice. The Shop should consult its own advisers.

A12. Automated Readings and Suggestions

A12.1 Some features use Google's Gemini service, including reading equipment tags from photographs and suggesting how the columns of a supplier's price list match. Their results may be incomplete or wrong. The Services mark a tag reading for checking; the Shop is responsible for checking each result before relying on it.

A13. Work Kept on Devices

A13.1 So that the Services work without a signal, work done on a phone or in a browser is saved on that device and sent to Pipr's servers when it has a connection. Until it is sent, it exists only on that device. Pipr is not responsible for work lost from a device that was lost, wiped, reset or signed out before the work was sent. Unfinished bills and estimates kept on a device are deleted 30 days after their last change.

A14. Third-Party Services

A14.1 The Services rely on third-party services, including those listed in Section B6. Each is provided by its own operator under its own terms. Pipr is not responsible for a third-party service's availability, acts or omissions, or for any loss caused by them.

A15. Dealings Between Shops and Customers

A15.1 The Services include pages a Shop's Customers may open, such as an estimate, a tracking link and a membership sign-up page. The Shop alone is responsible for the work it does, its prices and its dealings with its Customers. Pipr is not a party to any agreement between a Shop and its Customer and gives no warranty for a Shop's work.

A16. Availability, Changes and Pre-Release Features

A16.1 Pipr does not guarantee that the Services will be available without interruption or error. Pipr may change, add or remove features.

A16.2 The Services are in active development and are offered to a limited number of Shops for testing. Features described as test, trial or pre-release may change or be withdrawn at any time.

A17. Fees

A17.1 Any fees for the Services shall be as agreed in writing between Pipr and the Shop. Pipr shall update this Document before it charges any Shop a fee for the Services. Fees charged by Stripe, Intuit or other third parties are payable under their own terms.

A18. Suspension and Termination

A18.1 A Shop may stop using the Services at any time by telling us.

A18.2 Pipr may suspend or end a Shop's access, with notice where reasonably possible, if the Shop is in material breach of this Document, if the law, a court, a carrier or a payment provider requires it, or if the Shop's use threatens the security or operation of the Services or harms others. Pipr may end the Services for any other reason on at least 30 days' notice to the Owner.

A18.3 When a Shop's use ends, its sign-ins stop, its Shop Data is deleted as described in Section B9, and its texting number is handled under Section A7.3.

A19. Disclaimer of Warranties

A19.1 To the maximum extent permitted by law, the Services are provided "as is" and "as available", and Pipr disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

A20. Limitation of Liability

A20.1 To the maximum extent permitted by law, Pipr shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill or data, arising out of or relating to this Document or the Services, however caused, even if advised of their possibility.

A20.2 To the maximum extent permitted by law, Pipr's total liability arising out of or relating to this Document or the Services shall not exceed the greater of one hundred United States dollars (US$100) and the fees the Shop paid Pipr for the Services in the twelve months before the event giving rise to the liability.

A20.3 Some jurisdictions do not allow the exclusion or limitation of certain damages, in which case the above applies only to the extent permitted.

A21. Indemnification

A21.1 The Shop shall defend, indemnify and hold harmless Pipr and its members, officers and agents from and against any third-party claim, and the resulting losses, damages, fines and reasonable legal fees, arising out of: (a) the Shop's Shop Data; (b) Text Messages, calls and recordings sent or made for the Shop, including any claim under the Telephone Consumer Protection Act or similar law; (c) the Shop's work for and dealings with its Customers; or (d) the Shop's breach of this Document or of law.

A22. Governing Law and Jurisdiction

A22.1 This Document is governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

A22.2 Each party submits to the exclusive jurisdiction of the state and federal courts located in the State of New York for any dispute arising out of or relating to this Document or the Services, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.

A23. General Provisions

Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including outages of third-party services, carriers or networks, natural disasters, war, civil disturbance or government action.
Assignment. The Shop may not assign this Document without Pipr's written consent. Pipr may assign it in connection with a merger, acquisition or sale of its business or assets.
Notices. Pipr may give notice to a Shop by email to an Owner or within the Services. A Shop may give notice to Pipr at the address in Section D2.
Severability. If any provision is held unenforceable, it shall be enforced to the maximum extent permitted and the remainder shall continue in effect.
Waiver. A failure to enforce a provision is not a waiver of it.
Entire agreement. This Document, together with any written agreement on fees under Section A17, is the entire agreement between Pipr and the Shop concerning the Services and supersedes any prior understanding.
Survival. Sections A5, A6, A9.2, A14, A15 and A19 to A23, and Part B as it concerns information Pipr retains, survive the end of a Shop's use of the Services.
Relationship. The parties are independent contractors.

Part B: Privacy Policy

B1. Introduction, Scope and Definitions

B1.1 This Part B describes how Pipr collects, uses, discloses and retains personal information in connection with the Services. Part C sets out the terms that apply to text messages sent through the Services.

B1.2 In this Document (as defined in Section A1.1):

"Services" means the Pipr phone application, the Pipr web application at pipr-web.onrender.com, and the servers that support them: software for plumbing and home-service businesses to manage their schedule, customers and service addresses, bills and payments.
"Shop" means a business that uses the Services.
"Shop Staff" means the owners, dispatchers and technicians who use the Services on behalf of a Shop.
"Customer" means a person or business that a Shop serves and whose details the Shop enters into the Services.
"Caller" means a person who telephones a Shop whose unanswered calls are forwarded to the Shop's Pipr number under Section C8.
"Personal Information" means information that identifies, relates to or could reasonably be linked with an individual.
"Text Messages" means SMS and MMS messages sent by or on behalf of a Shop through the Services, as described in Part C.

B2. Summary of Principal Commitments

B2.1 Without limiting the remainder of this Document:

we do not sell Personal Information and do not use it for advertising;
the Services contain no advertisements, no analytics trackers and no marketing cookies; the web application sets one cookie, solely to keep a user signed in;
payment card numbers are never received by Pipr; Customers pay on Stripe's own payment page;
a Shop's Customer records belong to the Shop, and we retain them only to provide the Services to that Shop;
Text Messages sent through the Services concern the recipient's own service and are never marketing; mobile numbers are never sold or shared for marketing; and a recipient may end them by replying STOP; and
we do not use anyone's information to train artificial intelligence models.

B3. Our Role in Respect of Personal Information

B3.1 Shop Staff. In respect of Personal Information about Shop Staff, Pipr determines the purposes and means of processing.

B3.2 Customers and Callers. In respect of Personal Information about Customers and Callers, the Shop determines the purposes and means of processing, and Pipr processes that information on the Shop's behalf, as its service provider.

B4. Personal Information We Collect

B4.1 Shop Staff

Name, and role in the Shop (owner, dispatcher or technician), as set by the Shop's owner.
Where a user signs in with Google or Apple: the unique account identifier that service provides and the email address on the account, so that we may identify the person within the Shop. We never receive the user's Google or Apple password.
Records of the phones and browsers on which a user has signed in, and when, so that an owner may view them and sign any of them out. The Services use no passwords; phones sign in with a one-time code, of which we keep only a hashed copy.
Activity in the Services on the Shop's behalf, including the visits opened, bills written and changes made, and when.
The location of a technician's phone while travelling to a visit, if the technician permits it: from the tap of "On my way" until "Arrived" (or until the trip is withdrawn or the visit completed), and in no case for more than three hours. The phone transmits its position approximately every 30 seconds while it has a signal. The Shop's owner and office see it on their map, and the Customer being travelled to sees it if sent a tracking link. Each position is deleted one day after it is sent. The Services request location access only "While Using the App"; on an iPhone the blue indicator at the top of the screen shows when it is in use with the application in the background.

B4.2 Customers

Names, company names, telephone numbers and email addresses.
Service addresses and the notes a Shop keeps about them, such as a gate code, the location of a water meter, or a dog in the yard.
Visits, bills and their line items, payment status, and any signature a Customer gives on the technician's screen.
Photographs taken by Shop Staff at a service address, with their notes, and the equipment there (such as a water heater's make, model, serial number and age). A photograph may show part of the interior of a home.

B4.3 Text Messages and Calls

Where a Shop sends Text Messages through the Services: whether the Shop has recorded that it may text each Customer; the Text Messages sent and received; and any request to stop. Where a Shop has unanswered calls forwarded to its Pipr number: the Caller's number, the time of the call, and any voicemail the Caller leaves. Part C applies.

B4.4 Information Collected Automatically

Our servers record basic details of each request (the time, the network address it came from, what was requested and whether it succeeded), to operate the Services, prevent abuse and correct faults.
The Services use a phone's location only between "On my way" and "Arrived", as described in Section B4.1(e). They do not read a user's contacts or track a user across other websites or applications. They access only the photographs a user takes or selects in the Services, never the remainder of the photo library. A photograph selected from a phone's library may carry the place it was taken, as phones record it; the Services keep the photograph as it is and neither read nor use that location.

B5. How We Use Personal Information

B5.1 We use Personal Information to:

provide the Services to the Shop, including keeping each phone and browser consistent with the Shop's records and showing the appropriate people the appropriate work;
send a Shop's bills and payments to the services the Shop connects (Section B6), when the Shop so instructs;
send Text Messages on a Shop's behalf, as described in Part C;
secure the Services, including sign-in checks, limits on the rate of requests, and the investigation of misuse; and
respond to questions and correct problems a Shop reports to us.

B5.2 We do not use Personal Information for advertising, sell it, or build profiles of individuals.

B7. Google User Data

B7.1 When a user selects "Continue with Google", Google provides Pipr with the user's Google account's unique identifier, email address and the basic profile Google shares with every sign-in. Pipr uses them solely to sign the user in and to show which account is linked to the user's place in the Shop. We do not request access to Gmail, Drive, calendar or any other Google data.

B7.2 We retain the account identifier and email address for as long as the account remains linked. We do not sell them, use them for advertising, or share them with anyone except as the law requires. A user may unlink an account by asking the Shop's owner or us, and may at any time remove Pipr from the security settings of their Google account.

B7.3 Pipr's use of information received from Google APIs adheres to the Google API Services User Data Policy.

B8. Cookies and Storage on Devices

B8.1 Cookies. The web application sets one cookie, which keeps the user signed in. It cannot be read by the page's own code, and it ceases to work after 8 hours without use. While a user signs in with Google or Apple, a second cookie, valid for 10 minutes, protects that step. No advertising or analytics cookies are used.

B8.2 Records kept on the device. So that the Services continue to work without a signal, the phone application and the web application keep a copy of the Shop's working records on the device: the day's schedule, recently retrieved Customers and addresses, and bills written on it. Unfinished bills and estimates are deleted from the device 30 days after their last change. On a phone, the sign-in key is kept in the phone's secure storage.

B9. Retention

A Shop's records are retained while the Shop uses the Services. When a Shop closes its account, we shall delete them within 90 days, save for records the law requires us to keep longer, such as records of payments.
Backups of deleted records are removed within a further 30 days.
Server request records are retained for up to 30 days.
Text Messages: the record of each Text Message a Shop sends (to whom, of which type, when, and whether it was delivered) and the replies it receives form part of the Shop's records and are retained and deleted with them. A request to stop Text Messages is retained for as long as the Shop uses the Services, so that it is never disregarded. Twilio keeps its own records of the messages it carries, under its privacy notice.
Voicemail left on a Shop's Pipr number is deleted 90 days after the call. Pipr copies it from Twilio as soon as it is recorded and deletes Twilio's copy.
A technician's location while travelling to a visit is deleted one day after it is sent (and from backups within a further 30 days). A tracking link shows the technician's position only until arrival, and ceases to work when the visit ends, or after 12 hours at most.
A person who leaves a Shop: when the owner removes them, their sign-ins end at once and any linked Google or Apple account is unlinked. Their name remains on the visits and bills they worked on, which are the Shop's records.
On a phone or in a browser, unfinished bills and estimates are deleted after 30 days without a change, and retrieved Customer history after 7 days without a refresh.

B10. Security

B10.1 We maintain the following measures:

all communication between the applications and our servers is encrypted in transit (HTTPS);
each Shop's records are separated at the database level, so that no Shop can see another's;
there are no passwords to steal; sign-in codes and invitation links are stored only in hashed form, and the Shop's owner may sign out any phone or browser; and
access to production systems is limited to the persons who operate the Services.

B10.2 No system is perfectly secure. If a breach affects Personal Information, we shall notify the affected Shops, and individuals where the law so requires, without undue delay.

B11. Your Rights and Choices

B11.1 You may request access to, correction, export or deletion of the Personal Information Pipr holds about you.

Shop Staff may ask the Shop's owner, or write to us.
Customers and Callers: the Shop you deal with controls your records, and you should ask it first. If you write to us, we shall pass your request to the Shop and assist it in responding.

B11.2 Depending on where you live (for example California, Colorado, Virginia or the European Union), the law may grant you further rights. We honour them, and we shall not treat you differently for exercising them. We do not sell Personal Information or share it for cross-context behavioural advertising. We may need to verify your identity before acting on a request.

B11.3 Your choices about Text Messages are set out in Section C5.

B12. Children

B12.1 The Services are a tool for businesses and are not directed to children. We do not knowingly collect information from anyone under 16. If you believe we have, inform us and we shall delete it.

B13. Location of Processing

B13.1 Pipr's servers and database are located in the United States. If you use the Services from elsewhere, your information is transferred to and stored in the United States.

Part C: Text Message Terms

C1. The Messaging Program

C1.1 A Shop may use the Services to send Text Messages to its Customers about their own service, from the Shop's own texting number. Each Text Message names the Shop, which is the sender. The Services are provided by DeHsu, LLC.

C1.2 Text Messages are service messages only. Pipr does not send marketing or advertising Text Messages.

C2. Types of Messages

C2.1 A Shop may send the following Text Messages, each of which the Shop may disable:

confirmation that a visit has been booked, and a reminder the day before;
"On my way" when the technician sets out, with a link showing the technician's position until arrival;
a link to an estimate, and a link to pay a bill on Stripe's page, with a reminder if either remains outstanding;
in respect of a maintenance plan the Customer holds with the Shop: a link to sign up, a link to update a card that was declined, and a reminder when a visit the plan includes falls due;
one request for a review after a bill is paid, which shall not offer a discount or any other inducement; and
one reply to a Caller whose call went unanswered, under Section C8.

C3. Consent

C3.1 A Customer consents to Text Messages by providing the Customer's mobile number to the Shop for the Customer's service, by telephone, in person or online, and the Shop recording, when the number is entered, that it may text the Customer. The Shop may withdraw that at any time.

C3.2 Consent to Text Messages is not a condition of any purchase. A Shop agrees to this when it enables texting in the Services.

C3.3 The first Text Message a Shop sends states how to opt out: reply STOP.

C4. Message Frequency and Charges

C4.1 Message frequency varies with the Customer's work with the Shop, typically a few messages for each visit.

C4.2 Message and data rates may apply.

C5. Opting Out

C5.1 A recipient may reply STOP (or END, CANCEL, UNSUBSCRIBE or QUIT) at any time to stop all Text Messages from that Shop to that telephone number. One message confirming the opt-out shall be sent, and no further Text Messages thereafter. Pipr records the opt-out for that Shop and that number, so that it applies to any number from which that Shop later texts. It does not apply to other businesses that use the Services; a recipient must reply STOP to each.

C5.2 A recipient may reply START to resume receiving the Shop's Text Messages.

C5.3 A request to stop expressed in other words (for example, "please don't text me") is delivered to the Shop, which has agreed to stop texting any person who so asks.

C6. Help

C6.1 A recipient may reply HELP to receive the Shop's name and telephone number, may call the Shop directly, or may contact us under Section D2.

C7. Replies

C7.1 Replies to a Shop's Text Messages are delivered to the Shop. Pipr forwards them to the telephones the Shop designates and retains them with the Shop's records of the Customer.

C8. Missed-Call Messages

C8.1 A Shop may forward the calls it does not answer to its Pipr number. Pipr then plays the Shop's greeting, records any voicemail for the Shop, and may send the Caller one Text Message, no more than once in any 12 hours, if the Shop has enabled this.

C8.2 Before sending such a Text Message, Pipr asks Twilio whether the Caller's number is a mobile number, and does not text a landline or a withheld number. A Shop may designate numbers that are never texted.

C9. Privacy of Mobile Information

C9.1 Mobile numbers, and text messaging opt-in data and consent, shall not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

C9.2 Text Messages are delivered by Twilio, Pipr's messaging provider, and the mobile carriers. The other services listed in Section B6 handle a Customer's number only for their own part in providing the Services to the Shop, and never for marketing.

C10. Messages Sent from Personal Devices

C10.1 A technician may also send a Customer a link (such as an estimate, a payment link or a tracking link) from the messaging application on the technician's own phone. Such a message is sent from the technician's own number; Pipr composes its text but does not send, see or retain it.

C11. Carrier Disclaimer

C11.1 Mobile carriers are not liable for delayed or undelivered messages.

Part D: General

D1. Changes to this Document

D1.1 If we amend this Document, we shall update the date at the top. Where an amendment is material, such as the addition of a service to which we disclose information, we shall notify Shop owners before it takes effect. A Shop's continued use of the Services after an amendment takes effect constitutes acceptance of it.

D2. Contact

D2.1 Questions and requests concerning privacy or these terms may be sent to shannon@dehsu.com (DeHsu, LLC). Questions about a Customer's service should be directed to the Shop, or made by replying HELP.